Welcome to the Xenios Help Center. Below, you’ll find resources to address common questions, program processes, and how to get support. If you can’t find the information you’re looking for, feel free to reach out to our support team.

1. Getting Started

• How do I enroll in a Xenios program?
  All clients are onboarded through a personalized discovery call with a Xenios team member. During this call, we’ll assess your needs, explain our program options, and help you choose the one that’s best suited for your goals. To schedule a discovery call, contact us at team@xenioshealth.com.

• Do I need to create an account?
  No, you don’t need to create an account yourself. Once you’ve enrolled in a program, our Xenios internal team will set up your account and provide you with the necessary login credentials to access your program materials and tools.

2. Program Support

• How do I access my program details?
  After enrollment, you’ll receive your account details via email. Log in using the credentials provided to view your personalized program plan, progress tracker, and other resources.

• Can I make changes to my program after enrolling?
  If you’d like to modify your program, please contact your assigned coach or email team@xenioshealth.com. We’ll work with you to make any necessary adjustments.

• What if I need to pause my program?
  If you need to take a break, contact our support team to discuss options for pausing or resuming your program.

3. Billing and Payments

• When is payment required?
  Payment is required after your discovery call and before your program begins. We accept major credit cards and other secure payment methods.

• How do I update my payment information?
  If you need to change your payment details, contact us at team@xenioshealth.com, and we’ll assist you with the update.

• What is the refund policy?
  Our refund policy varies by program. For specific details, please refer to our Terms of Use or contact us for clarification.

4. Technical Support

• What if I can’t access my account?
  If you experience issues logging in, please reach out to us at team@xenioshealth.com, and we’ll assist you promptly.

• The website or platform isn’t working properly. What should I do?
  Ensure your browser is updated and try refreshing the page. If the issue persists, email our support team with details of the problem.

5. Additional Support

• Who do I contact for questions or assistance?
  For all inquiries, reach out to team@xenioshealth.com. To schedule a discovery call fill our our questionnaire below:
  Questionnaire Link

• Where can I find general information about Xenios?
  Visit our About Us page to learn more about our mission, vision, and offerings.

We’re here to support you throughout your journey with Xenios. Whether you’re new to our programs or an existing client, our team is dedicated to making your experience seamless and successful.